Frequently Asked Questions

Total Party Planning understands that planning an event can be a daunting task, but we strive to make it as smooth and easy as possible.  Take a look below at our FAQ and see some commonly asked questions regarding the rental of tents, tables and chairs.

Do I need to set everything up?

No. We will setup tents, concession equipment and high-top tables. The customer is responsible for the setup of the tables and chairs. We do, however, offer a setup service for tables and chairs for a fee. Just ask your sales representative for more information.

When is my delivery/pickup?

When we send you your quote, we will give you two to three day delivery window. Once the event is booked, we will inform each customer at least ONE WEEK prior to your event on which day your rental will be delivered and provide you with a 3 hour time window for our arrival. This is subject to change due weather conditions or size of event. Total Party Planning asks that your yard is prepped, clear of dog messes and ready for us to setup your tent THREE days prior to your event. Pickup is typically 1 to 2 days after and will also be communicated via email.

What if I can’t be home during delivery or pickup?

We completely understand and respect that you are busy prepping for an event. You are not required to be home when we arrive. Make sure we have access to where the tent will be. If you cannot be home, have the area clearly marked (use anything: soccer balls, bricks, sticks ect.). If nothing is marked, our staff is very experienced and will use their best judgement regarding placement. If you have special instructions, instruct your sales representative so they can make a note on your contract. We will not make a return visit to move a tent or equipment. If you must be home, make sure someone is there during given delivery window or you may incur additional waiting fees. Same policy regarding pickups.

What do I do if there is an issue regarding my equipment?

If it is during business hours, you can call us or send an email and we will address any issue or question you have. During non-business hours, please leave a voicemail or send an email. We continually monitor all emails and voicemail afterhours.

What is the difference between a frame, pinnacle and pole tent?

  • A frame tent is a free standing structure that does not require ropes to give it strength. Frame tents have no center poles and provide more open space underneath. It can be placed in grass and secured with stakes, or can be placed on a hard surfaces such as driveways or parking lots. In this case, they will be secured with water barrels. Frame tents only require an additional 2 feet outside the dimensions of the tent size.
  • A pinnacle tent is similar to a frame tent, except is has a high, sloping peak to it and requires additional height clearance.
  • A pole tent is most commonly used in backyards and can only be setup on grass surfaces. It requires and additional 5 feet on all sides of the tent for the ropes and stakes to put tension on the center poles. For example, a 20′ x 30′ pole tent would require an open, unobstructed flat area of 30′ x 40′.

Can I choose to pickup my order?

We currently do not offer pickups.

Do you offer same day setup/pickups?

Yes. However, call us for details, pricing and availability.

How and when do I pay?

To secure your reservation, a non-refundable $100 deposit is required on all orders under $1500, and a $500 non-refundable deposit on all orders over $1500. The balance of the order is due seven (3) business days prior to delivery. For established event professionals, we offer a house account option and waive all deposits. We accept the following forms of payment: cash, personal and business checks, Visa, MasterCard, American Express and Discover.

What is your cancellation policy?

To ensure availability of all services and products, deposits are non-refundable. You may remove one or more item(s) from your order, or cancel your entire order, according to the following schedule, but the following cancellation fees will apply, subject to any category-specific cancellation policies:

  • 8 days prior: no cancellation fee
  • 7 days prior: 10% of contract total, less deposit (if refundable)
  • 2 days prior: 50% of contract total, less deposit (if refundable)

Days prior refers to the number of days before the earliest delivery/pickup/setup/arrival time.

Do you setup when it is raining?

Yes, we setup rain or shine, as long as there is not a thunderstorm in the area!

What if my backyard is flooded from rain?

Cancellation policies are still effect. If your yard is prone to flooding, please make sure you have a contingency plan in place. We will do our best to accommodate you, and help you make sure your event goes as planned.

Still have questions?  Send us and email or give us a call!