It is the customer’s responsibility to have all underground lines marked or to direct our delivery person where to install the tent stakes. Total Party Planning is not responsible for any damage or repairs necessary as a result of striking one of the above mentioned.
All of our tents range in height from 14-18 feet tall at their peak. This should be kept in mind when choosing where to have your tent set up. All tree branches and overhead utility lines need to be clear of the tent. If tree or bush branches need to be trimmed, this needs to be done by the customer prior to delivery.
Total Party Planning requires a $100 deposit on all orders. Any order totaling $1,500 or more require a $500 deposit. The deposit can be mailed to us in the form of a check or money order. In order to receive a full refund, orders must be cancelled at least two weeks prior to the rental date, unless prior arrangements have been agreed upon by the customer and Total Party Planning. Orders will not be considered confirmed until the deposit is received. You may add to your order at any time, subject to equipment availability. .
Rental rates are for one day usage. These rates are based on time out, not time used. Total Party Planning does offer extended rental time rates. We will try to accommodate your needs by making the delivery at least one day prior to your rental date. Please note that most parties on Sundays in June require Sunday morning delivery due to all of our equipment being rented out the previous Saturday. All Sunday morning deliveries will be made by 12 noon. We strive to be there sooner and in more instances than not, we are there by 11 AM.
Final payment is due at the time of delivery. Someone must be at the site to indicate proper site installation and to pay the balance.
The set-up of the tent is included in the rental price. Total Party Planning will drop off all tables and chairs underneath the tent for the customer to set-up. All deliveries of tables and chairs are for ground delivery only. No stairs or in home delivery is provided. The drop off point must be within a reasonable distance of the delivery van. The tables and chairs can be set-up by Total Party Planning for a nominal fee.
Delivery does not include set-up or take-down of equipment, with the exception of tents. Delivered items are to be stacked and ready for pick-up. We do extend our standard delivery area with either minimum orders or added fees. Please feel free to call us with any questions.
The delivery time will be set-up within a few days prior to rental date. Total Party Planning will contact you to establish the delivery date/time. If the rental is for a surprise party, please indicate that to Total Party Planning at the time the order is placed, and give contact information so we can contact you to schedule the delivery time.
Pick-up will be done the day after the party unless other prior arrangements have been made. The pick-up can be made by Total Party Planning at ANYTIME the following day. It is the customer’s responsibility to remove all of their items from under the tent and make sure all tables and chairs are in the same approximate position as they were dropped off. The customer does not have to be home or awake at the time of pick-up.
It is the customer’s responsibility for all equipment rented from the time of delivery until the time of pick-up. Please make sure all equipment is protected from the weather (tables and chairs under tent) and secure. Any rental items damaged or lost will be charged at the full replacement cost. Total Party Planning asks that there be no camp fires within 30 yards of the tent. Sparks, ash, and soot can cause permanent damage to the tent.
Total Party Planning is a fully insured corporation.
You, the customer, are responsible to read, understand, and sign your contract. It is your responsibility to assure the tent will fit prior to delivery. Refunds will not be given for obstacles or improper measurements. If your party is to take place at a park, it is your responsibility to obtain all permits. If for some reason another delivery of equipment is needed to be made because of customer request or customer not present at time scheduled, there will be an additional charge.
At Total Party Planning, safety is very important. All of our play inflatables have been approved and registered for safety with the Regulatory Commission for Amusement Ride and Device Manufacturer Quality. We are also fully insured.
To ensure quality, safety and durability, we have obtained our products from the finest manufacturers in the business. Our inflatables were constructed using the industry’s highest grade 18oz rip-stop vinyl, and have double, triple and quadruple stitching, along with polypropylene and nylon reinforced webbings at the stress points. In addition, the finest quality, heavy duty, reinforced netting and extra strength thread has been used during manufacturing. The netted windows integrated into each inflatable result in a safe unit where children are always visible.
In order to keep your playtime safe while using our inflatables, we ask that you follow a few simple guidelines. These guidelines are posted on the outside of all of our inflatables and will be reviewed with you upon delivery of the unit.
- Remove shoes, eyeglasses and any sharp objects before entering the inflatable
- Somersaults, diving, wrestling, rough play and flips are prohibited
- No food, drinks, gum, pets or silly string in or immediately around the inflatable. Should “silly string” come in contact with the moonwalk, it can cause irreparable damage
- Riders should all be of compatible age and size
- Individuals with head, neck, back or other muscular-skeletal injuries or disabilities, pregnant women, small infants and others who may be susceptible to injury from falls, bumps or bouncing are not permitted in the unit at any time
- The inflatable must remain securely tied down during use
- Keep children away from the blower at all times
- Bounce away from others and away from the sides
- Do not jump on to or off the inflatable
- For units with slides, only one child climbing/sliding per track, at a time. Jumping on the top of the slide is not permitted
- In case of accidental power outage to unit, have children exit moonwalk then check for disconnection. Use exit doors and escape hatches, as necessary
- Do not use and immediately deflate the unit if winds exceed 15 mph and/or it begins to rain
- A responsible adult must be appointed to supervise use of the inflatable and to ensure that these guidelines are followed
- Following these guidelines will help to ensure a safe, fun experience at your event. If you have any questions during your rental or are concerned about safe use of the equipment, please do not hesitate to contact us
Location/Area: Our play inflatables can be set-up at a variety of outdoor locations, including residential homes (front and back yards, driveways), parks, business and church parking lots, and blocked streets (e.g., for neighborhood block parties), just to name a few. Additionally, we can accommodate your indoor events, at locations such as community centers, halls, YMCAs, sports arenas, car dealerships, shopping malls, and school gymnasiums. Provided that your location has the space required, we can bring the FUN of a play inflatable to your event!
Our 15 x 15 inflatables require an area of 17 x 17 (approximately the size of a two-car driveway) for set-up, in addition to overhead clearance, which varies by inflatable. We request that your area be fairly level and free of rocks, debris and other sharp objects. Our inflatables can be set-up on almost any surface other than gravel. If we are setting up on grass, we will anchor the inflatable with stakes in the ground. If we are setting up on concrete, wood floor or any other hard surface, we will bring heavy sand bags to anchor the inflatable. In addition, we will need an access path at least three feet wide to transport the inflatable to your location.
Power Source: The blowers that power our play inflatables run off of regular 110V, 20amp circuit outlets. In order to power the blower, we will need access to an electrical outlet. If an outlet is not available, we can provide a power generator at an additional cost.